Job Description
Join our dynamic IT team as an Entry-Level IT Support Specialist! We're seeking motivated individuals passionate about technology to provide critical infrastructure support across our organization. No prior experience required – we offer comprehensive training and mentorship to launch your career in IT. Enjoy a collaborative environment where you'll solve real-world technical challenges while growing your skills in network administration, system maintenance, and user support.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain computer systems and peripherals
- Document all IT incidents and resolutions in ticketing systems
- Assist with cybersecurity protocols and data protection measures
- Collaborate on infrastructure projects including cloud migrations
- Train employees on new technologies and best practices
- Monitor system performance and troubleshoot outages
Qualifications
- High school diploma or equivalent; A+/Net+ certification preferred
- Basic knowledge of Windows OS, Active Directory, and networking
- Strong problem-solving and customer service aptitude
- Ability to work independently and prioritize tasks
- Willingness to learn new technologies through training
- Valid driver's license for occasional off-site support
- Excellent verbal and written communication skills