Job Description
Join our dynamic IT team as an Entry-Level IT Support Specialist and kickstart your career in technology! We're seeking passionate individuals with a hunger to learn and contribute to our innovative solutions. As a key member of our Arlington-based team, you'll provide critical technical support to our clients while gaining hands-on experience in a fast-paced environment. If you're ready to grow your skills in networking, security, and system administration, apply today and become part of our tech-driven future!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and in-person
- Install, configure, and troubleshoot Windows/macOS systems and peripherals
- Assist with network setup, security protocols, and data backup procedures
- Document IT assets, incidents, and resolutions in ticketing systems
- Collaborate with senior technicians on complex system deployments
- Train end-users on software applications and best practices
- Monitor system performance and proactively address vulnerabilities
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Ability to lift 30 lbs and work in server environments
- CompTIA A+ or Network+ certification (preferred but not required)
- Valid driver's license for occasional off-site support
- Passion for continuous learning and technology trends