Job Description
Join TechNOLA Solutions as an Entry-Level IT Support Specialist and launch your tech career in the vibrant heart of New Orleans! We're seeking passionate tech enthusiasts ready to grow with our innovative team. You'll gain hands-on experience in network administration, system troubleshooting, and cybersecurity while supporting our diverse client base. Our collaborative environment offers mentorship from senior engineers and opportunities for rapid skill development. If you're ready to turn your technical knowledge into real-world impact, apply today!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Monitor network performance and security protocols
- Document technical issues and resolution processes
- Assist with cloud infrastructure management (AWS/Azure)
- Collaborate with cross-functional teams on IT projects
- Conduct user training on new systems and applications
Qualifications
- Associate's degree in IT or related field OR equivalent technical certification
- 1-2 years of hands-on IT experience (internships acceptable)
- Proficiency with Windows OS, Active Directory, and Office 365
- Basic understanding of networking fundamentals (TCP/IP, DNS)
- Strong problem-solving and communication skills
- CompTIA A+ or similar certification preferred
- Valid Louisiana driver's license for occasional site visits