Job Description
Join Denver Tech Innovations as a Junior IT Support Specialist and kickstart your career in technology! We're a cutting-edge Denver-based firm committed to fostering talent in Colorado's thriving tech ecosystem. This role offers hands-on experience with enterprise systems, mentorship from senior engineers, and clear pathways to growth within our IT infrastructure team. Enjoy competitive benefits, professional development stipends, and a collaborative environment where your contributions matter.
Responsibilities
- Provide Tier 1 technical support for 100+ employees via ticketing system, phone, and in-person requests
- Deploy and configure hardware (laptops, monitors, peripherals) and software (Windows OS, Microsoft 365)
- Manage Active Directory accounts, group policies, and basic network troubleshooting
- Document IT procedures and maintain accurate asset inventory in ServiceNow
- Collaborate with cybersecurity team on patch management and endpoint security protocols
- Assist with office AV setups and video conference room maintenance
Qualifications
- Associate's degree in IT or related field OR equivalent experience (1-2 years)
- CompTIA A+ certification or willingness to obtain within 90 days
- Fundamental knowledge of Windows OS, TCP/IP, and Active Directory
- Strong troubleshooting methodology and customer service aptitude
- Experience with ticketing systems (ServiceNow preferred)
- Valid Colorado driver's license for occasional off-site support
- Ability to lift 30 lbs for equipment deployment