Job Description
Join our dynamic IT team as a Junior IT Support Specialist and kickstart your career in technology! At InnovateTech Solutions, we're passionate about nurturing emerging tech talent in Oklahoma City. You'll gain hands-on experience with enterprise systems while supporting our 200+ employees with cutting-edge solutions. This role offers structured training, mentorship from senior engineers, and clear growth paths into cybersecurity, cloud infrastructure, or DevOps. Enjoy competitive benefits including health insurance, 401k matching, and professional development stipends. Our modern downtown Oklahoma City office features collaborative workspaces and the latest tech tools to accelerate your learning journey.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues via ticket system and in-person assistance
- Deploy and configure Windows 10/11 workstations, laptops, and peripherals across the organization
- Manage Active Directory accounts, group policies, and user access permissions
- Monitor and maintain network infrastructure including switches, firewalls, and VPN connections
- Create and maintain technical documentation including SOPs and knowledge base articles
- Collaborate with vendors for hardware procurement and service level agreements
- Participate in IT projects including system migrations and security implementations
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification (or willingness to obtain within 6 months)
- Basic knowledge of Windows OS, Active Directory, and TCP/IP networking
- Experience with helpdesk ticketing systems (e.g., ServiceNow, Jira Service Desk)
- Strong problem-solving skills with ability to troubleshoot hardware/software issues
- Excellent written and verbal communication skills for technical and non-technical audiences
- Customer service mindset with patience and ability to work under pressure
- Valid driver's license for occasional off-site equipment installations