Job Description
Launch your tech career with TechSolutions Austin! We're seeking motivated entry-level IT professionals to join our dynamic team in the heart of Austin's tech hub. As a Junior IT Support Specialist, you'll gain hands-on experience with cutting-edge systems while supporting our innovative clients. Our comprehensive training program ensures rapid growth, and our collaborative culture values fresh perspectives. Join us to build a foundation for a successful IT career in one of America's most vibrant tech cities.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and in-person
- Install, configure, and troubleshoot desktops, laptops, and peripheral devices
- Manage user accounts and permissions in Active Directory
- Document technical issues and resolutions in ticketing systems
- Assist with network connectivity and basic security protocols
- Collaborate with senior IT staff on complex troubleshooting
- Participate in system upgrades and maintenance projects
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS and Microsoft Office Suite
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Excellent problem-solving and communication skills
- Ability to work independently and prioritize tasks
- CompTIA A+ certification preferred (not required)
- Passion for technology and eagerness to learn new systems