Job Description
Launch your tech career with TechWave Solutions Inc., a leading IT innovator serving Southern California. We're seeking passionate entry-level IT professionals to join our dynamic support team in Long Beach. Enjoy hands-on experience with cutting-edge infrastructure while receiving mentorship from industry veterans. Our collaborative environment fosters growth through cross-functional projects and continuous learning opportunities.
As an IT Support Specialist, you'll be the backbone of our digital ecosystem, ensuring seamless operations for 500+ clients. We offer competitive benefits including health insurance, 401(k) matching, and professional development stipends. Join us to build a foundation for long-term success in the rapidly evolving tech landscape.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Diagnose and resolve user issues via phone, email, and remote access
- Deploy and configure desktop/laptop systems using imaging tools
- Document incidents, resolutions, and standard operating procedures
- Assist with cybersecurity initiatives including patch management
- Collaborate with senior engineers on infrastructure projects
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+ or similar certification preferred
- Basic knowledge of Windows/macOS, Active Directory, and networking
- Strong problem-solving and communication skills
- Experience with ticketing systems (ServiceNow, Jira)
- Ability to lift 30 lbs for equipment handling
- Valid California driver's license for occasional site visits