Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist and kickstart your career in technology! We're seeking enthusiastic tech talent to join our dynamic Oakland team immediately. This hybrid role offers hands-on experience with cutting-edge infrastructure while supporting our mission to empower local businesses through innovative tech solutions. Enjoy competitive benefits, mentorship from senior engineers, and a collaborative environment that values growth.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Deploy and configure workstations, peripherals, and cloud services
- Document IT processes and maintain asset inventory systems
- Collaborate with cross-functional teams on system upgrades
- Monitor network security and implement basic protocols
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT or equivalent experience (0-2 years)
- CompTIA A+ or Network+ certification preferred
- Proficiency with Windows/macOS and cloud platforms (AWS/Azure)
- Strong troubleshooting skills with diagnostic tools
- Excellent communication and customer service abilities
- Valid California driver's license (for occasional site visits)
- Basic knowledge of cybersecurity principles