Job Description
We are looking for a motivated Entry Level IT Support Specialist to join our dynamic team in Tucson, AZ. If you are eager to launch your career in technology, this is the perfect opportunity. We offer mentorship and a clear path for advancement.
As a growing tech company, we need passionate individuals ready to solve complex problems and support our diverse client base. This role is urgently hiring, so we are looking for candidates who can start immediately.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- On-the-job training and mentorship from senior engineers.
- Clean desk environment and modern office equipment.
- Clear career progression into Network Administration or Cybersecurity.
Responsibilities
- Provide technical support to end-users regarding hardware, software, and network connectivity issues.
- Assist in the installation, configuration, and maintenance of desktop environments and peripherals.
- Monitor system performance and troubleshoot connectivity problems across the local network.
- Document technical issues and resolutions in the helpdesk ticketing system (Jira/ServiceNow).
- Collaborate with senior IT staff on system upgrades, patch management, and security protocols.
- Perform regular backups and ensure data integrity for client systems.
Qualifications
- Associate’s degree in Computer Science, Information Technology, or a related field (Bachelor’s preferred but not required).
- Basic understanding of operating systems (Windows, macOS, Linux) and networking fundamentals.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent verbal and written communication skills for interacting with non-technical staff.
- Willingness to obtain industry-recognized certifications (e.g., CompTIA A+, Network+) within 12 months.
- Must be authorized to work in the United States.