Job Description
Join our dynamic IT team in Baltimore as an Entry Level Support Specialist! We're urgently seeking motivated tech enthusiasts to provide critical infrastructure support. This hybrid role offers competitive compensation, comprehensive benefits, and rapid career growth opportunities. Perfect for recent graduates eager to launch their IT careers in a fast-paced environment. Immediate start available!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Diagnose and resolve user issues via ticketing systems and remote assistance
- Manage active directory accounts, permissions, and group policies
- Assist with system monitoring, backups, and security protocols
- Document procedures, create knowledge base articles, and maintain inventory
- Collaborate with senior engineers on infrastructure projects
- Support office equipment setup and maintenance
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, networking fundamentals, and cloud services
- Familiarity with helpdesk tools (ServiceNow, Jira, Zendesk)
- Strong troubleshooting and problem-solving abilities
- Excellent written and verbal communication skills
- CompTIA A+ or Network+ certification preferred
- Ability to lift 25lbs for equipment handling
- Valid driver's license for occasional site visits