Job Description
Are you looking for an entry-level IT career in Milwaukee? We are urgently hiring a dedicated IT Support Associate to join our dynamic technology team. This is a fantastic opportunity for recent graduates or career changers to launch their tech career with full training provided.
We are seeking a motivated individual who thrives in a fast-paced environment and is eager to solve complex technical problems. As part of our growing IT department, you will be the first point of contact for our employees, ensuring our technology infrastructure runs smoothly and efficiently.
Why Join Us?
- Comprehensive training on the latest IT systems and protocols.
- Opportunity for rapid career advancement within a stable organization.
- Competitive salary and benefits package starting immediately.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware, software, and network issues.
- Assist in the setup, configuration, and maintenance of workstations and peripherals for new employees.
- Monitor and maintain the company's local area network (LAN) and wide area network (WAN).
- Respond to help desk tickets and emails promptly to ensure minimal downtime for staff.
- Install and update antivirus software and perform regular security scans.
- Collaborate with senior IT staff to implement software patches and system upgrades.
Qualifications
- Associate’s degree in Information Technology, Computer Science, or related field (or equivalent technical certification).
- Basic understanding of computer hardware, operating systems (Windows 10/11), and networking concepts.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent communication skills with a customer-service-oriented mindset.
- Willingness to learn and obtain CompTIA A+ certification within 12 months.
- Must be authorized to work in the United States.