Job Description
Join TechSolutions Inc. as an Entry Level IT Support Specialist and kickstart your career in technology! We're seeking motivated individuals with a passion for problem-solving and technology to join our dynamic team in Omaha. Enjoy comprehensive training, career growth opportunities, and a collaborative work environment where your skills will make an immediate impact.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and maintain computer systems and peripherals
- Assist with security protocols and data protection measures
- Document technical issues and resolutions in ticketing systems
- Collaborate with senior IT staff on infrastructure projects
- Train employees on new technology implementations
- Monitor system performance and report anomalies
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows/Mac operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong troubleshooting and diagnostic abilities
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- Ability to work independently and as part of a team
- CompTIA A+ certification preferred