Job Description
Are you a tech-savvy problem solver ready to launch your career in Information Technology? TechSolutions NC is seeking a motivated IT Support Specialist to join our dynamic team in Raleigh, NC.
We offer a comprehensive training program designed to bridge the gap between academic theory and real-world application. You will work alongside senior engineers, gaining invaluable experience in a fast-paced environment.
Responsibilities
- Provide Tier 1 and Tier 2 technical support for hardware and software issues.
- Assist in the installation, configuration, and maintenance of computer systems and networks.
- Monitor system performance and troubleshoot network connectivity issues.
- Document technical issues and resolutions in our Knowledge Base.
- Collaborate with the IT team to implement new technologies and improve workflows.
- Conduct user training sessions on software applications and security best practices.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or equivalent practical experience.
- Basic understanding of Windows and Linux operating systems.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP) is a plus.
- Strong analytical and troubleshooting skills.
- Excellent written and verbal communication abilities.
- Ability to work independently and as part of a collaborative team.