Job Description
Join TechNova Solutions and kickstart your IT career in Atlanta's thriving tech hub! We're seeking passionate Entry Level IT Support Specialists to join our dynamic team. You'll gain hands-on experience with cutting-edge technology while providing essential support to our clients. This role offers comprehensive training, mentorship from industry experts, and clear pathways for career growth in Atlanta's booming IT sector. If you're ready to transform your theoretical knowledge into practical expertise and contribute to innovative tech solutions, apply today!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Document technical issues and resolutions using ticketing systems
- Collaborate with senior IT staff on complex problem-solving
- Assist with cybersecurity best practices implementation
- Train end-users on new technologies and systems
- Monitor system performance and perform routine maintenance
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/Linux operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong troubleshooting and analytical skills
- Excellent written and verbal communication abilities
- Customer service mindset with problem-solving approach
- Ability to work independently and in team environments
- CompTIA A+ certification preferred but not required