Job Description
Launch your IT career with TechSolutions Inc., Raleigh's leading technology innovator! We're seeking passionate entry-level talent to join our dynamic IT support team. As a Junior IT Support Specialist, you'll gain hands-on experience in enterprise environments while working with cutting-edge technologies. This role offers structured training, mentorship from senior engineers, and clear growth paths into cybersecurity, cloud infrastructure, or systems administration. Join our collaborative team and transform your technical potential into professional expertise!
Responsibilities
- Provide Tier 1/2 technical support for 500+ employees across hardware, software, and network issues
- Deploy and manage Windows 10/11 workstations, mobile devices, and peripheral equipment
- Monitor and maintain network infrastructure including switches, firewalls, and Wi-Fi systems
- Document IT processes, create knowledge base articles, and maintain asset inventory
- Collaborate with cross-functional teams on IT projects including system migrations
- Participate in 24/7 on-call rotation (1 week per month) for critical incidents
Qualifications
- Associate's degree in IT/Computer Science or equivalent certification (CompTIA A+, Network+)
- 1-2 years hands-on experience with Windows OS, Active Directory, and networking basics
- Familiarity with ticketing systems (ServiceNow, Jira) and remote support tools
- Strong problem-solving skills with ability to troubleshoot complex technical issues
- Excellent written/verbal communication and customer service aptitude
- Basic knowledge of cloud platforms (AWS/Azure) and security best practices
- Valid driver's license and reliable transportation for occasional site visits