Job Description
Join Coastal Tech Solutions and kickstart your IT career in Virginia Beach! We're seeking passionate tech enthusiasts to provide exceptional support to our growing client base. As a Junior IT Support Specialist, you'll be the first point of contact for resolving technical issues, deploying systems, and ensuring seamless digital experiences. Our collaborative environment offers mentorship from senior engineers and hands-on exposure to cutting-edge infrastructure. If you're ready to grow your skills while making tangible impacts, apply today!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote assistance
- Install, configure, and troubleshoot desktop/laptop hardware and software
- Manage user accounts, permissions, and access controls in Active Directory
- Document IT processes and maintain accurate asset inventory
- Assist with network monitoring and basic security protocols
- Collaborate with cross-functional teams on IT projects
- Train end-users on new technologies and best practices
Qualifications
- Associate degree in IT or related field OR equivalent experience
- Basic knowledge of Windows OS and networking fundamentals
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Strong problem-solving and customer service skills
- Ability to work independently and prioritize tasks
- CompTIA A+ or similar certification preferred
- Valid driver's license for occasional on-site visits