Job Description
Join our dynamic IT team as an Entry-Level IT Support Specialist and kickstart your career in technology! We're seeking passionate individuals to provide exceptional technical support to our growing client base in Mesa and the surrounding areas. This role offers hands-on experience with cutting-edge systems while working alongside industry experts. Enjoy competitive benefits, professional development opportunities, and a collaborative work environment that values innovation and growth.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Document technical issues and resolutions in ticketing systems
- Assist with cybersecurity protocols and data protection measures
- Collaborate with senior IT staff on infrastructure projects
- Train users on new technologies and best practices
- Monitor system performance and report anomalies
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows/Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong problem-solving and communication skills
- CompTIA A+ or similar certification preferred
- Ability to lift 25 lbs and work in server environments
- Valid driver's license for occasional on-site visits
- Pass background check and drug screening