Job Description
Join our dynamic IT team and kickstart your career in technology! TechSolutions Inc. is seeking passionate entry-level professionals to provide essential technical support to our clients across Colorado Springs. This role offers hands-on experience with cutting-edge systems while developing foundational skills in network administration, cybersecurity, and cloud technologies. We value curiosity and offer comprehensive training programs to accelerate your growth.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and remote assistance
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document troubleshooting processes and maintain detailed service logs
- Collaborate with senior engineers on network infrastructure projects
- Conduct regular system updates and security patches
- Assist with user training on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, networking fundamentals, and security protocols
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Valid driver's license and reliable transportation