Job Description
Join our dynamic team as a Junior IT Support Specialist and kickstart your career in technology! At TechSolutions Inc., we're committed to nurturing talent and providing hands-on experience with cutting-edge systems. This role offers unparalleled growth opportunities in a collaborative environment where your problem-solving skills will directly impact our clients' success. We're looking for passionate tech enthusiasts ready to learn and excel in the heart of Dallas's thriving tech scene.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document IT processes and maintain accurate ticketing system records
- Collaborate with senior engineers on complex troubleshooting and system upgrades
- Deliver exceptional customer service via phone, email, and remote support
- Assist with cybersecurity protocols and data management procedures
- Participate in IT asset inventory and lifecycle management
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic understanding of Windows OS, networking fundamentals, and cloud services
- Strong analytical and problem-solving abilities with attention to detail
- Excellent written and verbal communication skills
- CompTIA A+ or similar certification preferred (or willingness to obtain)
- Ability to work independently and in fast-paced team environments
- Valid Texas driver's license (required for occasional on-site visits)