Job Description
Join our dynamic IT team as a Junior IT Support Specialist in sunny San Antonio! We're seeking tech-savvy graduates ready to launch their careers in a fast-paced environment. You'll gain hands-on experience with cutting-edge systems while supporting 500+ employees across our growing organization. Enjoy competitive benefits, mentorship from senior engineers, and opportunities for professional growth. Why San Antonio? Thriving tech hub with low cost of living and vibrant startup culture. Apply now to start your IT journey!
Responsibilities
- Provide tier-1 technical support via phone, email, and ticketing systems
- Install, configure, and troubleshoot Windows/macOS workstations and peripherals
- Assist with network connectivity issues and basic server administration
- Create and maintain user documentation and knowledge base articles
- Collaborate with cross-functional teams on IT projects
- Monitor system health and escalate complex issues to senior staff
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- CompTIA A+ certification or willingness to obtain within 3 months
- Proficiency with Microsoft Office 365 and Active Directory
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving skills and customer service mindset
- Ability to lift 30lbs and work flexible hours during system upgrades