Job Description
Join TechPulse Solutions as an Entry-Level IT Support Specialist and launch your career in Portland's thriving tech scene! We're seeking passionate tech enthusiasts to provide exceptional support to our growing client base. This role offers hands-on experience with cutting-edge technologies and a clear path to career advancement. Enjoy our collaborative culture, professional development stipends, and flexible work arrangements. Perfect for recent graduates or career changers ready to make their mark in IT!
Responsibilities
- Provide responsive technical support via phone, email, and in-person for hardware/software issues
- Install, configure, and maintain desktop/laptop systems and peripheral devices
- Assist with network troubleshooting and security protocols
- Create and maintain documentation for IT procedures and user guides
- Collaborate with senior team members on system upgrades and projects
- Monitor system performance and implement preventive maintenance
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Strong problem-solving skills and customer service orientation
- Ability to work independently and prioritize multiple tasks
- Valid driver's license and reliable transportation