Job Description
We are seeking a motivated Junior IT Support Specialist to join our fast-paced team in Philadelphia, PA. As the first line of defense for our internal technical needs, you will play a crucial role in maintaining our high standards of productivity and employee satisfaction.
While prior professional experience is a plus, we are primarily looking for candidates with a strong aptitude for technology and a drive to learn. We offer mentorship and a clear path for professional growth.
Key Highlights:
- Competitive base salary and comprehensive benefits.
- Opportunity to work with cutting-edge enterprise technology.
- Career development and certification reimbursement.
- Supportive, inclusive workplace culture.
Responsibilities
- Provide tier 1 technical support for hardware, software, and network issues.
- Diagnose and resolve common desktop and printer malfunctions.
- Log and manage IT help desk tickets in our ticketing system.
- Assist in the deployment and configuration of new workstations.
- Conduct regular software updates and security patching.
- Communicate complex technical concepts to non-technical users in plain English.
- Maintain an organized inventory of IT assets and equipment.
Qualifications
- High school diploma or Associate degree in IT, Computer Science, or related field.
- Basic knowledge of Windows operating systems (10/11) and Microsoft Office Suite.
- Strong problem-solving skills and attention to detail.
- Excellent written and verbal communication skills.
- Ability to work collaboratively in a team environment.
- Willingness to obtain industry certifications (training provided).
- Customer service-oriented attitude.