Job Description
Join our dynamic IT team at TechSolutions Inc. and kickstart your career in technology! We're seeking passionate entry-level professionals to provide critical technical support to our Chicago-based clients. This role offers hands-on experience with cutting-edge systems while working alongside industry experts. Enjoy competitive benefits, mentorship opportunities, and a clear path for career advancement in one of America's tech hubs.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage helpdesk tickets and provide Tier 1 technical support
- Deploy and configure new workstations and peripherals
- Document IT processes and maintain accurate knowledge base entries
- Collaborate with senior engineers on infrastructure projects
- Conduct user training on company systems and security protocols
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic understanding of networking concepts (TCP/IP, DNS)
- Familiarity with Active Directory and cloud services (Azure/O365)
- Strong troubleshooting skills with customer service mindset
- Ability to work independently and prioritize tasks
- CompTIA A+ or similar certification preferred