Job Description
Launch your IT career with InnovateTech Solutions! We're seeking passionate entry-level IT professionals to join our Albuquerque team. As a Junior IT Support Specialist, you'll gain hands-on experience in network administration, system troubleshooting, and client support while working with cutting-edge technology. Our collaborative environment offers mentorship from senior engineers and clear pathways for growth into specialized IT roles. Enjoy competitive benefits, professional development stipends, and the opportunity to make tangible impact in our growing tech ecosystem.
Why Join Us?
- Industry-leading onboarding program with certification support
- Hybrid work model with modern downtown office
- Annual tech budget for skill-building
Responsibilities
- Provide Tier 1 technical support for hardware/software issues across 200+ users
- Deploy and configure Windows 10/11 workstations and peripherals
- Monitor and maintain network infrastructure (routers, switches, firewalls)
- Document IT procedures and create knowledge base articles
- Assist with cybersecurity initiatives including patch management
- Collaborate on cloud migration projects (AWS/Azure experience a plus)
- Support office AV systems and video conferencing equipment
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ certification (or willingness to obtain within 6 months)
- Proficiency with Windows OS, Active Directory, and Microsoft 365
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service skills
- Ability to lift 30 lbs for equipment installations
- Valid driver's license for occasional off-site support