Job Description
Join InnovateTech Solutions as a Junior IT Support Specialist and launch your career in the heart of Silicon Valley! We're seeking passionate tech enthusiasts to join our dynamic team, providing critical IT infrastructure support to Fortune 500 clients. This role offers hands-on experience with cutting-edge technologies and mentorship from industry veterans. Enjoy a collaborative environment where your growth is prioritized through training programs and career advancement opportunities. Our San Jose headquarters features state-of-the-art facilities and a culture that celebrates innovation and continuous learning.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Diagnose and resolve user issues via ticketing systems, phone, and remote access
- Deploy and configure workstations, laptops, and mobile devices
- Assist with cybersecurity protocols including vulnerability assessments
- Document IT processes and maintain accurate asset inventories
- Collaborate with cross-functional teams on system upgrades and projects
- Deliver user training on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field
- 1-2 years of hands-on IT support experience (internships acceptable)
- Proficiency with Windows OS, Active Directory, and cloud platforms (AWS/Azure)
- Strong troubleshooting skills for hardware and software issues
- CompTIA A+ or Network+ certification preferred
- Excellent written and verbal communication skills
- Ability to work flexible hours during system maintenance windows
- Valid California driver's license for occasional client site visits