Job Description
Join TechNova Solutions' dynamic IT team in the heart of San Francisco! We're seeking passionate tech newcomers to launch their careers in our fast-paced startup environment. As an Entry-Level IT Support Specialist, you'll be the backbone of our digital infrastructure, working with cutting-edge technologies while receiving mentorship from industry veterans. This role offers unparalleled growth opportunities in one of the world's most vibrant tech hubs.
Responsibilities
- Provide Tier 1-2 technical support for 200+ employees across hardware, software, and network issues
- Manage Active Directory, Azure AD, and MDM systems for identity/access management
- Deploy and configure Windows/macOS endpoints, peripherals, and mobile devices
- Document IT procedures, knowledge base articles, and incident reports
- Collaborate with cybersecurity team on vulnerability remediation
- Support cloud applications including Office 365, GSuite, and Salesforce
- Assist with office AV setup and video conferencing systems
Qualifications
- Associate degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Google IT Support Professional Certificate preferred
- Strong troubleshooting skills for Windows/macOS, networking, and cloud services
- Basic knowledge of Active Directory, DHCP, DNS, and firewalls
- Excellent written/verbal communication and customer service aptitude
- Ability to lift 30lbs and work in standing/walking environments
- Valid California driver's license (for occasional equipment transport)