Job Description
Join our dynamic IT team at TechSolutions Inc. and kickstart your career in technology! We're seeking motivated Entry-Level IT Support Specialists to provide exceptional technical assistance to our growing client base in Indianapolis. You'll gain hands-on experience with cutting-edge systems while working alongside industry experts dedicated to your professional development.
This role offers unparalleled growth opportunities, competitive benefits, and a collaborative environment where your skills will make a real impact. Perfect for recent graduates or career changers with foundational IT knowledge!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote tools for hardware/software issues
- Install, configure, and troubleshoot Windows 10/11 workstations and peripheral devices
- Manage Active Directory accounts and user permissions
- Document all IT incidents and resolutions using ServiceNow ticketing system
- Assist with network infrastructure monitoring and basic maintenance
- Collaborate with senior engineers on complex system implementations
- Conduct regular system updates and security patch management
Qualifications
- Associate's degree in IT or related field OR equivalent certification (CompTIA A+, Network+)
- Basic knowledge of Windows OS, Active Directory, and TCP/IP networking
- Familiarity with help desk ticketing systems and remote support tools
- Strong problem-solving abilities and customer service mindset
- Ability to lift 30 lbs and work with various hardware components
- Valid Indiana driver's license with reliable transportation
- CompTIA Security+ certification preferred