Job Description
Join InnovateTech Solutions as an Entry-Level IT Support Specialist and kickstart your career in Charlotte's thriving tech hub! We're seeking passionate individuals ready to build foundational IT skills while supporting our dynamic team. Enjoy mentorship from senior engineers, hands-on experience with enterprise systems, and a clear growth path toward specialized roles. Our collaborative environment encourages innovation and continuous learning, with benefits including professional development stipends and flexible work arrangements. Perfect for recent graduates or career changers with basic technical aptitude.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues across 150+ users
- Deploy and configure workstations, laptops, and mobile devices following IT policies
- Monitor and maintain company systems using ticketing tools (ServiceNow/Jira)
- Document IT procedures and create knowledge base articles for team reference
- Collaborate with cross-functional teams during system upgrades and migrations
- Participate in on-call rotation for after-hours critical issue resolution
- Assist with cybersecurity best practices including patch management and access controls
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems and networking fundamentals
- Customer service mindset with strong written and verbal communication skills
- Familiarity with helpdesk ticketing systems and remote support tools
- Ability to troubleshoot hardware issues (printers, peripherals, etc.)
- Valid driver's license for occasional equipment transport between offices
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Proactive problem-solving approach with attention to detail