Job Description
Join InnovateTech Solutions as an Entry Level IT Support Specialist and kickstart your career in technology! We're seeking motivated tech enthusiasts to provide critical IT infrastructure support to our growing client base in the Fort Worth area. This role offers hands-on experience with enterprise systems while working alongside industry experts who will mentor your professional development. Enjoy a collaborative environment with competitive benefits, including health insurance, 401(k) matching, and paid certifications. If you're passionate about solving technical challenges and eager to build a foundation in IT, apply today!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Assist with user account management and access control systems
- Document technical issues and resolutions in ITSM platforms
- Collaborate with senior engineers on infrastructure projects
- Conduct routine system maintenance and security updates
- Train end-users on software applications and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows OS, networking concepts, and security protocols
- Familiarity with help desk ticketing systems (e.g., ServiceNow, Jira)
- Strong troubleshooting skills with logical problem-solving approach
- Excellent written and verbal communication abilities
- CompTIA A+ or similar certification preferred
- Ability to lift 30 lbs and work in server environments