Job Description
Join InnovateTech Solutions as an Entry-Level IT Support Specialist and kickstart your career in technology! We're a dynamic Columbus-based tech firm committed to nurturing new talent. You'll gain hands-on experience supporting our growing team while working with cutting-edge systems. Enjoy competitive pay, comprehensive benefits, and a collaborative culture that values growth and innovation. This role offers mentorship opportunities and a clear path to advancement within our IT department.
Responsibilities
- Provide tier-1 technical support to 150+ employees via phone, email, and ticketing systems
- Diagnose and resolve hardware/software issues including OS, networking, and security tools
- Deploy and configure new workstations, peripherals, and software installations
- Document all support activities in ITSM system and maintain knowledge base articles
- Collaborate with senior engineers on infrastructure projects and system upgrades
- Assist with employee onboarding including account setup and equipment provisioning
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems and network fundamentals
- Customer service mindset with strong verbal/written communication skills
- Ability to troubleshoot hardware issues (printers, workstations, mobile devices)
- Proficiency with ticketing systems (e.g., ServiceNow, Jira Service Desk)
- CompTIA A+ certification preferred but not required
- Valid driver's license for occasional off-site equipment pickups