Job Description
Join TechSolutions Inc., a leading IT innovator in Phoenix's thriving tech scene, and launch your career in technology! We're seeking motivated Junior IT Support Specialists to deliver exceptional technical assistance to our growing client base. This role offers hands-on experience with enterprise systems, mentorship from senior engineers, and a clear path to career advancement in cloud computing and cybersecurity.
Our Phoenix headquarters features modern collaborative workspaces, cutting-edge labs, and a culture that values continuous learning. Enjoy competitive benefits including health insurance, 401(k) matching, and professional development stipends.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues via phone, email, and remote assistance
- Deploy and configure Windows/macOS workstations and mobile devices
- Document troubleshooting procedures and maintain knowledge base articles
- Collaborate with senior engineers on infrastructure projects involving Azure and Active Directory
- Monitor system health using tools like SolarWinds and ServiceNow
- Conduct user training sessions on productivity software
- Adhere to ITIL best practices for incident management
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- CompTIA A+ or Network+ certification (or willingness to obtain within 90 days)
- Basic knowledge of Windows OS, Active Directory, and TCP/IP networking
- Experience with helpdesk ticketing systems (ServiceNow preferred)
- Strong problem-solving and communication skills
- Ability to lift 30 lbs for equipment maintenance
- Valid Arizona driver's license for occasional on-site visits