Job Description
Join Jacksonville's fastest-growing tech hub as an Entry-Level IT Support Specialist! We're seeking passionate tech enthusiasts ready to launch their careers in a dynamic environment. You'll gain hands-on experience with enterprise systems while supporting 500+ users across our Jacksonville headquarters. Our 90-day onboarding program includes mentorship from senior engineers and access to cutting-edge cloud technologies. Enjoy competitive benefits, flexible work arrangements, and clear career progression paths into cybersecurity, network administration, or DevOps roles.
Responsibilities
- Provide Tier 1 technical support via phone, email, and in-person for hardware/software issues
- Deploy and configure Windows 10/11 workstations, printers, and mobile devices
- Manage Active Directory accounts, group policies, and software deployment via SCCM
- Monitor and maintain network infrastructure including switches, firewalls, and VPNs
- Document technical procedures and maintain IT asset inventory databases
- Collaborate with cross-functional teams on system upgrades and security patches
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ certification (or willingness to obtain within 90 days)
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Experience with ticketing systems (ServiceNow, Jira, or Zendesk)
- Strong problem-solving skills with ability to diagnose technical issues logically
- Excellent written/verbal communication and customer service aptitude
- Valid driver's license and reliable transportation for occasional site visits