Job Description
Join our dynamic IT team as a Junior IT Support Specialist in Houston! This entry-level role is your gateway to a thriving tech career, offering hands-on experience with cutting-edge systems while supporting 500+ employees. You'll work in a collaborative environment focused on innovation and professional growth, with mentorship from senior engineers and opportunities to earn industry certifications. Our modern downtown office features state-of-the-art labs and flexible work arrangements.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Manage Active Directory accounts and security protocols
- Deploy and configure workstations using imaging tools
- Document IT processes and maintain service desk tickets
- Collaborate with cross-functional teams on system upgrades
- Participate in cybersecurity awareness training initiatives
- Support cloud infrastructure (AWS/Azure) monitoring
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+ or similar certification preferred
- Basic knowledge of Windows OS and networking fundamentals
- Experience with Service Desk software (Jira/Zendesk)
- Strong problem-solving and communication skills
- Ability to lift 30lbs for equipment maintenance
- Valid Texas driver's license for occasional site visits