Job Description
Join our dynamic IT team and kickstart your career in technology! TechSolutions Inc. is seeking a motivated IT Support Specialist to provide exceptional technical assistance to our growing client base. You'll gain hands-on experience with cutting-edge systems while working alongside industry professionals in our Dallas headquarters. This role offers comprehensive training, mentorship programs, and clear pathways for advancement into cybersecurity, cloud computing, or network administration. If you're passionate about technology and eager to grow, this is your opportunity to build a solid foundation in the IT industry.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote assistance for hardware/software issues
- Deploy and configure workstations, laptops, and peripheral devices
- Manage Active Directory accounts, permissions, and group policies
- Monitor and maintain network infrastructure including switches, routers, and firewalls
- Document technical procedures, knowledge base articles, and incident reports
- Collaborate with cross-functional teams on system upgrades and security patches
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ certification preferred (or willingness to obtain within 90 days)
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Strong problem-solving skills and ability to troubleshoot complex technical issues
- Excellent written and verbal communication abilities
- Customer service mindset with patience and empathy
- Ability to work independently and in a fast-paced environment