Job Description
Join our dynamic IT team in San Antonio and launch your career in technology! We're seeking motivated Entry-Level IT Support Specialists to provide essential technical assistance to our growing client base. This is a fantastic opportunity to gain hands-on experience in network administration, system troubleshooting, and client support while working with cutting-edge technology solutions. Our collaborative environment offers mentorship and clear growth paths for dedicated professionals.
Responsibilities
- Provide technical support for hardware, software, and network systems
- Diagnose and resolve technical issues via phone, email, and in-person
- Install, configure, and maintain computer systems and peripherals
- Document technical procedures and maintain accurate support logs
- Assist with cybersecurity protocols and system backups
- Collaborate with senior IT staff on infrastructure projects
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows OS and networking fundamentals
- Familiarity with helpdesk software (ServiceNow, Zendesk, etc.)
- Strong problem-solving and communication skills
- CompTIA A+ or similar certification preferred
- Ability to lift 25 lbs and work in varied environments
- Valid Texas driver's license required for site visits