Job Description
Join our dynamic IT team at InnovateTech Solutions and launch your career in technology! We're seeking passionate entry-level professionals to provide critical technical support to our Chicago-based clients. You'll gain hands-on experience with enterprise systems while working in a collaborative environment focused on growth and innovation.
As a Junior IT Support Specialist, you'll be the first point of contact for technical issues, ensuring seamless operations for our diverse client portfolio. We offer comprehensive training, mentorship from senior engineers, and clear pathways to specialization in cybersecurity, cloud infrastructure, or systems administration.
Responsibilities
- Diagnose and resolve hardware/software issues for corporate clients
- Deploy and configure workstations, laptops, and mobile devices
- Manage user accounts and permissions across Active Directory
- Document technical procedures and create knowledge base articles
- Collaborate with vendors for hardware procurement and maintenance
- Participate in IT infrastructure upgrades and migrations
- Provide remote and on-site technical support to end-users
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic understanding of Windows 10/11 and macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer communication skills
- CompTIA A+ or similar certification preferred
- Ability to lift 25 lbs for equipment handling
- Valid driver's license for occasional client site visits
- 1-2 years of help desk internship or volunteer experience