Job Description
Join TechNova Solutions as a Junior IT Support Specialist and launch your career in New York's thriving tech scene! We're seeking passionate tech enthusiasts to provide exceptional IT support to our dynamic team. This is your opportunity to gain hands-on experience with enterprise systems while working alongside industry experts in a collaborative environment.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktop/laptop systems
- Manage Active Directory accounts and permissions
- Document IT processes and maintain knowledge base articles
- Assist with cloud service implementations (AWS/Azure basics)
- Coordinate with vendors for equipment maintenance and repairs
- Support cybersecurity best practices across the organization
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic understanding of Windows OS and networking fundamentals
- Familiarity with helpdesk ticketing systems (ServiceNow/Jira)
- Strong problem-solving and communication skills
- CompTIA A+ certification preferred (or willingness to obtain)
- Experience with Microsoft 365 administration a plus
- Ability to lift 25lbs for equipment handling