Job Description
Join our dynamic team at TechSolutions Inc. as an Entry-Level IT Support Specialist and launch your career in Philadelphia's thriving tech scene. We're seeking passionate tech enthusiasts to provide essential IT infrastructure support while growing your skills in a collaborative environment. Perfect for recent graduates or career changers with foundational IT knowledge!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via ticketing system and phone
- Deploy and configure desktops/laptops with company-standard software
- Monitor network performance and troubleshoot connectivity problems
- Document IT processes and maintain accurate asset inventory
- Assist with cybersecurity protocols and access management
- Collaborate with senior engineers on complex infrastructure projects
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Strong analytical problem-solving and communication skills
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Valid driver's license for occasional off-site support