Job Description
Launch your IT career with Tech Innovations Inc., a leading technology firm based in Los Angeles. We're seeking motivated Entry-Level IT Support Specialists to join our dynamic team and deliver exceptional technical solutions to our clients. This role offers hands-on experience with cutting-edge systems while providing a clear path for professional growth.
Our ideal candidate is a tech-savvy problem-solver eager to learn in a collaborative environment. You'll gain exposure to enterprise infrastructure, cloud technologies, and cybersecurity best practices while supporting Fortune 500 clients. We provide comprehensive training, mentorship programs, and opportunities for industry certifications.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Document technical procedures and maintain support ticket systems
- Collaborate with senior engineers on complex troubleshooting
- Assist with cybersecurity best practices implementation
- Train end-users on new technologies and system updates
- Monitor system performance and proactively address potential issues
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows, macOS, and Linux operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Customer service experience with strong communication skills
- Ability to troubleshoot hardware and software issues methodically
- Relevant certifications (CompTIA A+, Google IT Support) preferred
- Valid driver's license and reliable transportation