Job Description
Join our dynamic IT team at NexusTech Solutions and kickstart your career in technology! We're urgently hiring motivated entry-level professionals to provide critical technical support to our growing client base. This is your opportunity to gain hands-on experience with cutting-edge systems while making an immediate impact in a collaborative environment.
As a Junior IT Support Specialist, you'll be the first point of contact for resolving technical issues, deploying hardware/software solutions, and maintaining network infrastructure. We offer comprehensive training programs and clear career advancement paths for dedicated team members.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance
- Install, configure, and troubleshoot Windows/macOS workstations and peripherals
- Deploy and manage network infrastructure (routers, switches, firewalls)
- Document IT processes and maintain accurate asset inventory
- Collaborate with senior engineers on complex system implementations
- Monitor system performance and proactively address security vulnerabilities
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows/macOS operating systems
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP)
- Excellent problem-solving and communication skills
- CompTIA A+ or similar certification preferred (not required)
- Ability to lift 30 lbs for hardware deployments
- Valid driver's license for occasional client site visits
- Passion for technology and continuous learning