Job Description
Join Miami's fastest-growing tech firm as an Entry-Level IT Support Specialist! We're urgently seeking passionate tech enthusiasts to power our cutting-edge infrastructure. No prior experience required – we provide comprehensive training and mentorship. Work in our vibrant downtown Miami office with hybrid flexibility and career growth opportunities. Be part of a collaborative team transforming how businesses operate through innovative IT solutions.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network systems
- Install, configure, and troubleshoot desktops, laptops, and peripherals
- Manage user accounts, permissions, and security protocols
- Document IT processes and maintain knowledge base articles
- Collaborate with senior engineers on complex system implementations
- Monitor system performance and proactively address issues
- Assist with onboarding new employees and IT equipment setup
Qualifications
- High school diploma or equivalent; Associate's degree preferred
- Basic understanding of Windows/macOS operating systems
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- Customer service mindset with patience and adaptability
- Willingness to learn new technologies and systems
- Valid Florida driver's license (for occasional site visits)