Job Description
Join our dynamic Oakland-based team as an Entry-Level IT Support Specialist and kickstart your career in technology! We're urgently seeking passionate individuals to provide critical technical support to our growing client base. This role offers hands-on experience with cutting-edge systems while delivering exceptional customer service. Perfect for recent graduates or career changers eager to build foundational IT skills in a collaborative environment. Enjoy competitive compensation, comprehensive benefits, and clear growth pathways within our innovative organization.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues via phone, email, and in-person
- Install, configure, and troubleshoot desktops, laptops, printers, and peripherals
- Manage user accounts, permissions, and access controls across Active Directory
- Document all technical issues, resolutions, and procedures in ticketing systems
- Assist with cybersecurity protocols including patch management and vulnerability scanning
- Collaborate with senior engineers on complex system implementations
- Train users on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and Active Directory
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving abilities and customer service mindset
- Ability to lift 30 lbs for equipment handling
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Valid driver's license for occasional off-site support
- Ability to work rotating on-call shifts (1 week/month)