Job Description
Join our dynamic IT team in Arlington and launch your career in technology! We're urgently seeking motivated entry-level professionals to provide critical technical support across our organization. This is your opportunity to gain hands-on experience with cutting-edge systems while making a tangible impact on daily operations. Our supportive environment includes mentorship programs and clear pathways for advancement. If you're passionate about solving technical challenges and eager to grow in the IT field, apply today!
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage user accounts, permissions, and access control systems
- Document technical issues and resolutions in IT service management tools
- Collaborate with senior IT staff on infrastructure projects
- Conduct routine system backups and security audits
- Train end-users on technology best practices
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows OS, networking fundamentals, and cloud services
- Familiarity with helpdesk ticketing systems (e.g., Jira, ServiceNow)
- Strong problem-solving skills and customer service orientation
- Ability to work independently and prioritize tasks
- CompTIA A+ certification preferred (not required)
- Valid driver's license required for occasional off-site support