Job Description
Join our dynamic IT team in the heart of New Orleans! We're urgently seeking passionate entry-level professionals to kickstart their careers in technology. As a key member of our support division, you'll gain hands-on experience with cutting-edge systems while contributing to our mission of delivering seamless digital solutions. This full-time role offers structured training, mentorship opportunities, and clear pathways to career advancement within a rapidly growing organization.
Our New Orleans headquarters features a collaborative workspace with modern amenities, flexible scheduling options, and competitive benefits including health insurance, retirement plans, and professional development stipends. We're committed to fostering an inclusive environment where innovation thrives.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues across 150+ employees
- Deploy and configure desktop/laptop systems, printers, and mobile devices
- Monitor system performance using tools like SolarWinds and ServiceNow
- Document troubleshooting processes and create knowledge base articles
- Assist with cybersecurity protocols including patch management and access control
- Collaborate with vendors for hardware procurement and service contracts
- Participate in IT infrastructure projects and system upgrades
- Train end-users on new software implementations
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and TCP/IP networking
- Familiarity with helpdesk ticketing systems (ServiceDesk Plus preferred)
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- CompTIA A+ certification (or willingness to obtain within 6 months)
- Valid Louisiana driver's license for occasional equipment transport
- Ability to lift 30 lbs and work occasional off-hours for system maintenance