Job Description
Join TechNova Solutions' dynamic IT team as an Entry-Level IT Support Specialist! We're urgently seeking passionate tech enthusiasts ready to launch their careers in a fast-paced environment. This role offers hands-on experience with cutting-edge infrastructure while supporting Fortune 500 clients. Enjoy competitive compensation, comprehensive benefits, and mentorship from industry veterans. If you're eager to solve complex challenges and grow your technical expertise, apply now!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Diagnose and resolve end-user issues via remote and onsite support
- Deploy and configure workstations, servers, and cloud services
- Document IT processes and maintain knowledge base articles
- Collaborate with senior engineers on infrastructure projects
- Implement security protocols and access controls
- Monitor system performance and recommend optimizations
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- CompTIA A+ or Network+ certification preferred
- Proficiency with Windows OS, Active Directory, and Azure fundamentals
- Strong troubleshooting and problem-solving abilities
- Excellent written and verbal communication skills
- Basic understanding of networking concepts (TCP/IP, DNS)
- Ability to lift 30lbs for hardware maintenance
- Valid driver's license for occasional onsite support