Job Description
Join our dynamic IT team in Omaha and launch your career in technology! Omaha Tech Innovations is urgently seeking motivated Entry-Level IT Support Specialists to provide critical technical assistance to our growing client base. This is your opportunity to gain hands-on experience in a fast-paced environment while making an immediate impact. We offer comprehensive training, mentorship from industry experts, and a clear career path advancement. Don't miss this urgent opening – apply today!
Responsibilities
- Provide tier-1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document troubleshooting steps and solutions in ITSM systems
- Collaborate with senior IT staff on infrastructure projects
- Assist with cybersecurity protocols and data protection measures
- Manage user accounts and access permissions
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/Linux operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service skills
- CompTIA A+ or similar certification preferred
- Ability to lift 30 lbs for equipment maintenance
- Valid Nebraska driver's license for occasional site visits