Job Description
Join NexusTech Solutions as an Entry Level IT Support Specialist and launch your career in Atlanta's thriving tech hub! We're urgently hiring passionate tech enthusiasts to join our dynamic team. As a key member of our IT department, you'll gain hands-on experience with cutting-edge systems while providing critical technical support to our clients. This is your chance to grow professionally with mentorship from industry experts and build a foundation for long-term career advancement in IT.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and remote access
- Deploy and configure workstations, laptops, and network equipment
- Monitor system performance and troubleshoot network connectivity problems
- Document IT processes and maintain accurate asset inventory
- Collaborate with senior engineers on complex technical solutions
- Implement security protocols and maintain system backups
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT or related field OR equivalent technical certification
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Experience with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Strong problem-solving skills and ability to work under pressure
- Excellent communication and customer service abilities
- CompTIA A+ or similar certification preferred
- Valid driver's license required for occasional on-site visits