Job Description
Join our dynamic IT team in Raleigh's thriving tech hub! We're urgently seeking passionate entry-level professionals to launch their careers in a fast-paced environment. InnovateTech Solutions offers cutting-edge projects, mentorship from industry veterans, and a culture that values innovation and growth. This is your opportunity to build foundational skills while making an immediate impact on our digital infrastructure.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Manage helpdesk tickets with SLA adherence and resolution tracking
- Deploy and configure workstations, laptops, and peripherals
- Document IT procedures and create knowledge base articles
- Collaborate with senior engineers on system upgrades and maintenance
- Monitor network performance and security alerts
- Assist with user onboarding and offboarding processes
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Excellent troubleshooting and diagnostic skills
- Strong written/verbal communication abilities
- Ability to prioritize tasks in a fast-paced environment
- Experience with ticketing systems (ServiceNow/Jira) a plus