Job Description
Join TechNova Solutions as our next Junior IT Support Specialist and launch your tech career in Oakland's thriving innovation ecosystem! We're seeking passionate tech enthusiasts to provide critical infrastructure support for our growing client base. This immediate opening offers hands-on experience with cutting-edge systems while working alongside industry mentors. If you're eager to learn and contribute to a dynamic team, apply today and start your journey in IT!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Monitor system performance and troubleshoot technical problems
- Document IT procedures and maintain knowledge base articles
- Collaborate with senior engineers on infrastructure projects
- Manage user access permissions and security protocols
- Support cloud services (AWS/Azure) and SaaS applications
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong troubleshooting and problem-solving abilities
- Excellent written and verbal communication skills
- CompTIA A+ or similar certification preferred
- Ability to lift 30 lbs and work in varied environments
- Valid driver's license for occasional site visits