Job Description
Join our dynamic IT team at InnovateTech Solutions and launch your career in technology! We're seeking passionate entry-level IT professionals to provide essential technical support and drive innovation across our New Orleans operations. As a key member of our growing organization, you'll gain hands-on experience with cutting-edge systems while contributing to a culture of continuous learning and excellence. Immediate hire opportunity for motivated individuals ready to make their mark in the tech industry.
Responsibilities
- Provide first-line technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktop/laptop systems and peripherals
- Assist with cybersecurity protocols and data protection initiatives
- Create and maintain user documentation and knowledge base articles
- Collaborate with senior IT staff on system upgrades and maintenance projects
- Monitor system performance and report potential vulnerabilities
- Deliver exceptional customer service through ticketing systems and direct support
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems and networking fundamentals
- Familiarity with helpdesk software (ServiceNow, Jira, or similar)
- Strong problem-solving abilities and attention to detail
- Excellent communication and customer service skills
- CompTIA A+ or similar certification preferred (not required)
- Valid driver's license and reliable transportation
- Ability to lift 30 lbs and work in server environments